Case-side service
Icu Medical field engineers stand by during high-volume infusion, respiratory support, and monitoring cases—from pre-op setup through outcome reporting.
Sterile-corridor delivery, IQ check, cybersecurity patch confirmation, and drug-library version stamp.
Tier-2 FSE on standby with live remote escalation to OEM HQ when case acuity demands it.
NIST-traceable recalibration before the next case slot, with DHR entries for QMS handoff.
Service logs feed your CAPA trail, preventive maintenance calendar, and registry exports.
Device uptime sustained at a 99.6% planning target after 2023 library ownership rules and secondary-set kit standardization; MTTR planning stayed near 2.1 hours when loaners were staged on-campus. ISO 13485 DHR entries and IEC 60601 electrical safety evidence were bundled for value-analysis review.
Life-support accessory IQ/OQ across four campuses; protocol library and SpO2 sensor family standardized for night-shift relief staff.
Telemetry uptime held through rotating night shifts; HL7 observation retries kept EMR vitals current during a planned network window.
Tell us bed count, pump/monitor fleet size, and whether you need urban four-hour or rural twenty-four-hour on-site coverage.